Introduction

Welcome to Immi Response. These Terms and Conditions are designed to reflect our commitment to the Migration Agents Code of Conduct, as required by the Office of the Migration Agents Registration Authority (OMARA). By engaging our services, you agree to comply with and be bound by these terms. Please read them carefully.

1. Definitions

• “Immi Response”, “we”, “our”, and “us” refer to Immi Response, including its registered migration agents, consultants, and employees.
• “Client”, “you”, and “your” refer to any person or entity engaging our migration services.
• “Services” refers to migration advice, consultation, document preparation, and representation provided by Immi Response in compliance with the Migration Agents Code of Conduct.
  
  

2. Professional Standards and Compliance

• Immi Response is committed to providing services in accordance with the Migration Agents Code of Conduct. This includes acting professionally, honestly, and in the best interests of our clients while complying with all applicable Australian immigration laws and regulations.
• Our agents are registered with OMARA and adhere to the professional and ethical standards set by the Code of Conduct, including maintaining up-to-date knowledge of Australian migration laws and policies.
  
  

3. Scope of Services

• Our services include visa application assistance, migration consultations, and appeals to the Administrative Appeals Tribunal (AAT). The scope of services will be outlined in a written agreement provided to you before we commence work.
• We will not provide services outside the agreed scope unless a new agreement is established.
  
  

4. Engagement and Client Agreement

• We will provide a written agreement that outlines the services to be provided, the fees, and the obligations of both parties. This agreement must be signed before any services commence.
• The agreement will also include a Consumer Guide, as required by OMARA, to ensure you understand your rights and obligations.
  
  

5. Fees and Charges

• Our fees are based on the scope of services and are detailed in the client agreement. They include professional service fees and do not cover external costs such as government fees or third-party expenses unless specified.
• We will provide an invoice for our services, and fees are payable in advance or as agreed in the client agreement. Failure to pay fees may result in suspension or termination of services.
  
  

6. Client Obligations

• You agree to provide accurate, complete, and timely information and documentation as requested. Failing to do so may affect the outcome of your application.
• You are responsible for the accuracy of all information and documentation provided to us. Immi Response is not liable for any adverse outcomes resulting from false or misleading information provided by you.
  
  

7. Confidentiality and Privacy

• We will keep all personal information confidential and will use it only for the purpose of providing migration services, in compliance with the Australian Privacy Principles.
• We will not disclose your information to third parties without your consent, except as required by law or for the purposes of your migration application.
  
  

8. Conflict of Interest

• We will not act for you if there is a conflict of interest that could affect our ability to represent you fairly and impartially. If a conflict arises, we will disclose it to you immediately and may refer you to another agent.
  
  

9. Duty of Care and Due Diligence

• Immi Response will perform services with due care, skill, and diligence, and will keep you informed of the progress of your matter.
• We will provide you with timely updates and will notify you of any changes in your application status or relevant migration laws.
  
  

10. Limitation of Liability

• While we strive to provide accurate and up-to-date advice, the outcome of any application cannot be guaranteed. Immi Response is not liable for changes in law or policy that may affect your application.
• Our liability is limited to the value of fees paid for the service in question. We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
  
  

11. Complaints and Dispute Resolution

• If you have a complaint about our services, please contact us in writing. We will handle your complaint promptly, fairly, and in accordance with the Migration Agents Code of Conduct.
• If we cannot resolve your complaint, you may contact OMARA for assistance. You can find the contact details for OMARA in the Consumer Guide provided at the commencement of our services.
  
  

12. Termination of Services

• You may terminate our services at any time by providing written notice. Any fees for services already performed will remain payable.
• We may terminate our engagement if you fail to provide necessary information, do not pay fees, or if we determine that continuing to provide services would be unethical or unfeasible.
  
  

13. Governing Law and Jurisdiction
These terms and conditions are governed by the laws of the state in which Immi Response operates, and any disputes will be subject to the jurisdiction of the courts in that state.

14. Amendments
We reserve the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website or upon notification to you.

15. Entire Agreement
These terms and conditions, together with the client agreement provided at the commencement of services, constitute the entire agreement between you and Immi Response. Any prior agreements, understandings, or representations, whether written or verbal, are superseded by these terms.

Contact Information: If you have any questions about these terms and conditions, please contact us at enquiries@immiresponse.au